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Transparency report · Jul to Sep 2026
Sample numbers that show the format. The first real report follows our first full quarter, checked by an independent reviewer outside Doctro.
Reviews received
1,240
Negative reviews published
98.1%
We commit to at least 97.7%
Median time to public
31 hours
Target under 72
Appeals
14
5 decisions reversed
Removed, by published reason
Someone else's personal data11
Suspected fake, with evidence9
Not about the visit7
Extortion, with documentary evidence3
Court order0
Fairness checks
Removal rate: doctors who pay3.1%
Removal rate: free doctors3.3%
Reviews per 100 visits, 1 to 2 stars2.4
Reviews per 100 visits, 4 to 5 stars9.8
Patients who chose "Do not contact me"18%
How it works: only patients with a proven visit can review. Every review is checked within 72 hours against the same published rules, then shown publicly. The doctor gets 7 days to reply before the star score changes. Silence never hides a review. Doctors cannot pay to rank higher or to remove a review.